overview

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Overview

Service Offerings are the types of services available to government customers, such as licenses, permits, service requests, and benefits. Government customers include constituents, businesses, and agencies. Constituents, business contacts, agents, and service managers can easily track the services received by these customers.

Personas

	System Administrator
Admin	Admin is the go-to person making sure the digital services for the public run smoothly and stay secure. He also helps the institution scale to other services and departments in an agile way.