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Modifying agent availability

Before we move on to complaint management and portal, let’s set John’s status as Available so that when your customer Julie wants to connect to John via live chat, the chat gets routed to him.

  1. Click on the inbox icon as shown below:
  1. Click on Offline and choose Available from the list.

Great! With John's status now set to Avaialble, we can move on to the next section!