Create Investigation App with App Engine

Overview

In this exercise, we'll see how IT and the business can partner to create applications to better support our customers.

Personas

Citizen Developer [sit-uh-zuhn dih-vel-uh-per]

Someone who, despite lacking formal coding training, engages in creating software applications and tools to solve specific business problems or enhance workflows. A citizen developer leverages low-code and no-code platforms to translate their domain knowledge into practical solutions.

In ServiceNow, this could be any user developing in Dev without the 'admin' role.

Devon Samrah	Business Process Owner & Citizen Developer
	Devon Samrah is a long time member of the Legal team and leads the Complaint Investigation team. Given her vast knowledge of the overall process, she is the perfect candidate to build a low-code app that supports the complaints investigation process.

Andy Brady	System Administrator
	As a ServiceNow System Administrator, Andy's primary responsibilities involve managing and maintaining the ServiceNow platform within an organization.