1. App Engine Overview
Every organization is faced with the challenge of responding swiftly to the needs of its customers. It's easier said than done as most application development platforms require a steep learning curve before being productive. ServiceNow App Engine Studio takes away the complexity of building apps, so that more people can participate and can focus on solving business problems instead of writing code. This is where App Engine comes into play, offering a suite of capabilities to supercharge your development journey.
App Engine includes:
App Engine Studio (AES): An application creation environment designed to empower users of all skill levels to harness the full potential of the Now Platform for creating and managing their applications. No prior coding or app development experience is required.
App Engine Management Center (AEMC): An essential tool for ServiceNow Platform Administrators to oversee and manage App Engine Studio (AES) requests, deployments, applications, and collaborative developers in a production instance. AEMC streamlines the entire app development process, from intake to production.
At ServiceNow, we believe in not only delivering solutions but also empowering you to create your own, tailored to your unique enterprise needs. Let's embark on this journey of innovation and efficiency together!
What is ServiceNow?
Welcome to the world of ServiceNow, where digital transformation meets seamless efficiency. ServiceNow is more than just a company; it's a revolutionary force in the world of Enterprise Applications. At the heart of our solutions lies the Now Platform, a robust cloud ecosystem that's been powering innovation for nearly two decades. Unlike many cloud providers, we proudly handle everything in-house, from infrastructure management to data backups and network redundancy.
ServiceNow, the company, offers a wide array of pre-built applications catering to IT, Customer Service, Human Resources, and more, all seamlessly integrated with the ServiceNow Platform. When a customer invests in one of our applications, they not only acquire a solution but also become a part of our ecosystem. We call each customer's unique workspace within our platform an "instance."
Understanding ServiceNow User Roles
ServiceNow is a versatile platform with diverse user roles, each playing a unique part in its ecosystem. These roles encompass a variety of personas, each contributing to ServiceNow's functionality and value:
Requesters / End Users
- These users engage with ServiceNow to request goods or services, typically through a user-friendly front-end portal or a mobile app.
Fulfillers / Agents
- Fulfillers, often referred to as agents, are the users responsible for handling and resolving tickets or cases. They assist the requesters in their service needs.
Platform Admin / System Admin
- Platform admins or system admins play a crucial role in maintaining the stability and security of a ServiceNow instance. They oversee the platform's overall well-being.
Pro Developer / Low-Code Developer / Distributed Developer / Delegated Developer / Citizen Developer
- ServiceNow caters to a spectrum of developers, from seasoned professionals (Pro Developers) to those who leverage low-code capabilities. This includes distributed developers and delegated developers, who extend the platform's capabilities. Additionally, citizen developers, who may not have traditional coding backgrounds, also contribute to customizing and enhancing ServiceNow.
These distinct roles collaborate within the ServiceNow ecosystem, ensuring the platform effectively serves a wide range of organizational needs.