2. User Experience: Overview

In the Use Case story we are following, Amanda's team wants to replace the paper form that users have to submit to Telework.

In this exercise, we will create a digital form for users to submit new Telework Case requests from an end user portal.

tip

The form you will create is called a Record Producer in ServiceNow terminology.

When a requester user submits the Record Producer form, a new Telework Case should be created and routed to their manager for approval in ServiceNow.