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Exercise: Create Credential Alias

Estimated Time to Complete: 5 minutes​

Overview​

A Credential Alias ↗ is a username and password used by ServiceNow to log into a remote system.

In this case, it will be used by the Controller instance (Prod) to access other ServiceNow Environments such as Dev, Test, QA, etc.

You will create the Credential Alias with a user account that has already been created for you.

Before Exercise​

After Exercise​

Instructions​

caution

For this exercise, the specific Application Scope is not critical - Global is acceptable. Always check with your Platform Administrator for any company policies around Connection and Credential Aliases ↗.

danger

Complete this section in PROD.

  1. Log in to PROD.
  1. Navigate to All >> type Connection & Credential Aliases >> click either Connection & Credential Aliases. Navigate to Aliases
  1. Click New in the top-right to create a new Credential Alias record. Create Alias
  1. Set Type to Credential. Set Type

  1. Set Name to 'Pipeline Credentials' and click Submit.

    Name
    Pipeline Credentials

    Set Name Submit Name

  1. Click Pipeline Credentials to open the record. Open Record
  1. Navigate to the Credentials Related List and click New to add a credential. Add Credential
  1. Select Basic Auth Credentials. Select Basic Auth
info

You will now input credentials for AEMC to log into a ServiceNow instance.

The password for this remote user account is pre-configured.

Errors will occur if you do not use the specified password provided below.

  1. On the Basic Auth Credentials form, fill in the following values and click Submit.

    info

    Remember to use the copy button to copy the text below.

    Name
    Pipeline Service Account
    Username
    svc_pipeline
    Password
    ILoveHyperAutomationTimes500!

    Enter Credentials

    note

    The dots in the password field will be shorter after you save the password. This is normal

Lessons Learned​

By completing this exercise, you have successfully achieved the following milestones:

  • Gained experience in creating and managing Connection & Credential Aliases in ServiceNow.

  • Familiarized yourself with Basic Authentication Credentials setup.