Exercise: Intake Request
Estimated Time to Complete: 10 minutes
Overview
Citizen Developer [sit-uh-zuhn dih-vel-uh-per]
Someone who, despite lacking formal coding training, engages in creating software applications and tools to solve specific business problems or enhance workflows. A citizen developer leverages low-code and no-code platforms to translate their domain knowledge into practical solutions.
In ServiceNow, this could be any user developing in Dev without the 'admin' role.
In ServiceNow, this could be any user developing in Dev without the 'admin' role.
| Sydney Carter | Experienced IT Professional & Citizen Developer |
|---|---|
 | Sydney Carter, an IT veteran with diverse roles under her belt, aspires to be part of the company's Citizen Developer Program. This section outlines the steps in Sydney's journey to becoming a citizen developer. |
Instructions
danger
Complete this section in PROD.
- Log in to Prod
- In the top right, click the System Administrator avatar >> Impersonate user.
- Type Sydney Carter and click Sydney Carter in the search results.
- Click Impersonate User.
- Click All >> type employee center >> click Employee Center
- Click IT in the top left corner, then click on IT for IT
- Click Apply for Citizen Development
- Fill out the form with the values below.
caution
The answers below will NOT affect the lab. They are only suggestions.
| Field | Value |
|---|---|
| Application Name | Request Time Off |
| Describe your idea in a few sentences | Allow IT users to request time off with approvals. |
| Is your process repeatable? | Yes |
| Do you have an email or excel-based process? | Yes |
| How many users are involved in this? | >20 |
| Does this involve any sensitive/PII data? | No |
| Do you need data from other departments? | No |
| Who are the users that will have access to the data in this application? | Anyone in the IT Department |
- Click Submit.
- After the request is submitted, close the browser tab and return to the original browser tab for "Prod".
At this point, Sydney will receive an email letting her know the status of her request.
Lessons Learned
The Intake Request process is an essential step for those who want to participate in the Citizen Developer Program. Properly completing the request form ensures smooth communication and prompt approval.